Requests I made in ILLiad are showing up as "Request Finished" but I never got the books.
Answer
If your ILLiad account shows a book's status as "Request Finished" but you haven't received the book, it's likely it has been turned over to BorrowDirect. All Interlibrary Loan requests start out in ILLiad, but if it's a book we can get through BorrowDirect, the request moves to that system. Once a request goes to BorrowDirect, the status in ILLiad is marked as finished. The request will not show up in your BruKnow (Library) account until the book arrives from the lending library.